A project from Red Hat.

Context (2–3 sentences)

• Shift from redhat.com to docs as primary focus
• Scale + why it matters (self-service, weekday traffic)
• Your role: lead UX, small team, end-to-end

For the past two-plus years, documentation has been my primary focus at Red Hat. I lead UX on docs.redhat.com—a platform that sees roughly 55,000 visitors on weekdays—and work with a small design team looking after the experience end to end.

What started as a documentation project has grown into something wider. Internally we call it Unified Learn: product documentation, learning paths, tutorials, and other content types sharing one platform and one URL, even as the surface area keeps expanding.

The problem

• Docs buried in customer portal / support sprawl
• Multiple doc sites (e.g. OpenShift) with loyal UX patterns
• Customers couldn’t tell docs vs learning vs tutorials

The site moved to docs.redhat.com from the customer portal—a domain and experience meant to be the durable home for product knowledge at Red Hat. That transition touched navigation, search, information architecture, and how teams publish.

Phase 1: Stand up docs.redhat.com

• Migration scope (800k pages, Summit deadline)
• Homepage + templates + design system adoption
• Decision: linking strategy over rebuilding chrome
• 1 image: homepage or header/footer in context

Research at Summit (highlight section — your proudest work)

• Why in-person + passionate doc users
• Methods: survey + talk-aloud scenarios
• Outcome: fed 5+ teams, prioritized features
• Optional: 1 pull quote or one concrete finding (sanitized)

Phase 2: Unified Learn

• Learning paths, tutorials on same platform
• OpenShift: preserve loved patterns before migrate
• AI learn hub as current example
• 1 image: learn hub or inner learning page

Learning on the same platform

Learning content migrated onto the same platform as product docs, so customers don’t have to guess which site to visit. Tutorials, courses, and guided learning live alongside reference documentation. The AI learn hub is one example of how that umbrella is taking shape.

Platform work

Highlights from this stretch of work:

• Dark mode across the documentation experience
• Ongoing IA and navigation as content types multiply
• Co-leading in-person research at Red Hat Summit (alongside the redhat.com work, and feeding back into docs)
• Supporting teams publishing at scale on a platform that has to last

Unified Learn is still evolving—more content types, same docs.redhat.com address for now—but the through-line is one coherent place to learn how to use Red Hat products.

← Red Hat